Privacy Policy

ARK Group Mechanical LLC (“ARK Group,” “we,” “our,” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes the types of information we collect, how we use it, and the choices you have regarding your personal data.

By using our website or submitting information through our contact and estimate forms, you consent to the practices described in this policy.

Information We Collect

We collect information you voluntarily provide when you:

• Submit a contact form, service request, or estimate inquiry on our website
• Call, text, or WhatsApp us to inquire about our HVAC services
• Schedule an appointment or seasonal maintenance visit
• Communicate with our team in person, by phone, or electronically

The types of personal information we collect include:

• Contact Information: First and last name, phone number, email address, and service address
• Service Details: Type of HVAC service requested, description of the issue, and equipment history
• Location Information: City or service region within Metro Atlanta

How We Use Your Information

We use the information we collect for the following purposes:

• Responding quickly to your inquiries, service requests, and estimate requests
• Scheduling, confirming, and dispatching technicians for appointments
• Providing you with equipment warranty registration and maintenance reminders
• Complying with Georgia state licensing and safety requirements

Information Sharing & Protection

We do not sell, rent, or trade your personal information to third parties. We implement industry-standard security safeguards to protect your personal details against unauthorized access or disclosure.